Troubleshooting
A page or action is missing
Check your role and branch. Some groups are hidden when you have no permitted child pages. Ask the Admin to verify your assignment rather than sharing another employee's login.
Cash is unavailable at checkout
Check in using your assigned ordinary cash drawer. An Admin must enable Use for customer payments on that source. A drawer already occupied by another active shift cannot be opened again.
A noncash source is missing
For customer payments, check that the source is active, belongs to the permitted scope, and is enabled for customer payments. Admin-only sources cannot be ordinary checkout choices.
A barcode is not recognized
Focus Scan barcode and try the code followed by Enter. Check the scanner's keyboard mode and Enter suffix, then have an Admin verify the product/unit barcode assignment.
A product is not available in the Register
Check the selected branch, warehouse, search/category filters, selling price, and stock. An imported product with a blank selling price stays in draft and is excluded from checkout. Stock at another warehouse or in transit is not available at the selected Register location.
Stock differs from an expiry declaration
Expiry declarations are manual reminders, not live stock quantities. Inspect the goods, update the declaration as appropriate, and separately record any authorized stock adjustment.
Payment, posting, or refund was rejected
Read the error before retrying. Common causes include insufficient source funds, changed customer balances, over-allocation, an incorrect branch, a missing shift, or dependent records that must be reversed first.
If the network response was uncertain, inspect the transaction/document history before creating another operation. Retry the existing action when appropriate; do not repeatedly create new records to force success.
A posted record cannot be edited
Use the document's correction/reversal workflow and provide a reason. Reverse dependent payments or allocations first. Eligible older document corrections require an Admin posting-day override, but that override does not bypass stock/dependency checks or the sale refund's 24-hour limit.
A receipt does not print correctly
Check the PDF viewer/download and printer settings. Use 80 mm paper, actual size/100% scaling, and no extra margins for sales receipts. Use A4 for purchase orders. Confirm the printer connection with an actual test print.
Profit is unavailable or differs from cash
Profit depends on recorded revenue, costs, and incurred expenses. Missing costs can make profit unavailable. Collections, unpaid credit sales, unpaid expenses, tax, fund transfers, and supplier payments also explain why profit and cash movement differ.
A report fails to load
Keep or correct the filters and use Try again if offered. Expense report retry repairs invalid date filters to the current Philippine month through today while preserving other valid filters. With valid dates, it retries the same selection.
If you need support, provide the screen name, branch, approximate Philippine time, document/transaction reference, and exact error message. Exclude passwords and unnecessary customer or financial details from screenshots.